Consumers – The One Stop Problem Shop

Canary Islands IGIC and Import Duty

This information applies to for commercial imports NOT personal ones which are exempt up to 150 euros in value Goods leaving the Mainland or another EU country and coming to the Canary Islands The Canary Islands does not apply IVA (VAT) sales tax but its own version which is called IGIC (El Impuesto General Indirecto Canario). This has different rates from IVA. To know if a Spanish company liable under the IVA regime has to apply IVA or not , we have to ask which applies scenario 1 or 2: If products (physical goods) are brought into the Canary Islands, from the …

Residents discounts

From the 1 Sep 2012 In order to obtain Canary Islands residents’ travel discount on airplanes or ferries (in Spanish territories) you will be required to produce a certificate of entitlement to discount (Bonificaciones or Viaje) available from your local Town Hall at the point of picking up your boarding pass. (unless you have already been cleared by the automated entitlement checking system at the time of booking) The Certificate must be within date and show your address of residency entitling the holder to the discount, this must be accompanied by a Current National Identity Document or Passport if you are Non …

Consumer complaints – what to do if it all turns sour!

Whilst there are a great many honest and reliable businesses providing quality merchandise and services in Tenerife, we have all heard tales of woe regarding purchases of cameras, electrical goods, bad service etc. Common sense tells us if it sounds too good to be true it probably is! However the following rights apply everywhere in the EU including Tenerife: • If the item you bought does not look or function as it was advertised, or if it is not satisfactory, you have the right to have the item replaced at no extra cost or to get your money back if …