Britsh Consulate and Renewing your British Passport

If you’re in Tenerife, La Palma, La Gomera or El Hierro and you need urgent help (for example, you’ve been attacked, arrested or someone has died), call +34 928 26 25 08. If you’re in the UK and worried about a British national in Spain, call 020 7008 1500.

General enquiries

Consulates deal with a large number of urgent cases each year. Before contacting a Consulate with non-urgent enquiries, please read our detailed guide for British nationals living in Spain to see if the information you need is there. If you still cannot find the information you need, you can call on the following numbers:

Telephone: 902 109 356 (if calling from within Spain)

Telephone: +34 91 334 2194 (International/alternative number)

Emergency Travel Document

Apply on line

Apply in person at your nearest British embassy, high commission or consulate.

You must bring with you:

2 identical recent photographs of yourself – make sure they meet the rules for passport photos or your application will be delayed
details of your intended travel plans – where and when you intend to travel (including countries you will travel through)
a completed application form
a police report if your passport has been lost or stolen

To enquire about an Emergency Travel Document appointment, please contact the consulate either by phone on 902 109 356

Please make sure you include your contact details, specifically a contact telephone number, so they can get back to you as soon as possible.

They accept payment by Visa/Visa Electron & Mastercard. This is our preferred method of payment. They can also take credit cards remotely (a friend or relative with a card in UK). If you pay by cash (Euros only) they would expect you to produce the exact amount.

The consulate advises where possible try ringing 922 286863 to discuss the nature of the problem.
But for lost or stolen passports, the first step is a special police line on 902 102112, which will be answered in English.
It is possible to travel abroad using a police report of passport loss but the consulate warns that there can be no guarantee because it is subject individual airlines’ policies.

Out-of-hours emergency assistance

British Consulate Santa Cruz de Tenerife

Plaza Weyler, 8, 1º
38003 Santa Cruz de Tenerife

Telephone enquiries:
+34 928 26 25 08

Access and opening times

Information on applying for a new passport can be found here and Spain specific information is here


Don’t book any travel until you have a valid passport. If you need to travel more urgently, apply for an Emergency Travel Document.


How to apply

You must apply and pay for your passport online.

Before you start you need:
your current passport
2 identical new photos of you (or your child, if it’s a child passport application)
any other current passports issued by other countries
a MasterCard, Visa, Visa Electron, Visa Debit or Maestro (UK Domestic) card – Maestro (International) cards aren’t accepted

Read the guidance notes to help you fill in your online application. Check which supporting documents you must send with your application. Any documents that aren’t in English (including documents showing an address) must be translated by a professional translator.